Maax Bath Inc

Under the supervision of the Service Provider Manager, the incumbent of this position ensures that service calls are completed within the prescribed time according to our 7D objective (repair completed in 7 days). He/she prepares certain daily reports on current service calls and other documents related to the authorization of payments from service partners. Authorizes requests from service partners to adjust repair rates. The preferred candidate would have good skills to perform several tasks simultaneously. Primary Responsibilities 1. Makes payments for invoices from service partners. 2. Responds to phone calls from service partners regarding requests for additional billing authorization and authorization to destroy units above the repairability threshold. 3. Reassign work orders to service partners. 4. On a daily basis, collects and prepares the necessary documentation to follow up on work orders made with service partners by email and telephone. Enters the information...

A better experience means always moving forward. Our culture is fueled by passionate employees committed to addressing our customer needs, so that every point of interaction reinforces a great MAAX experience. Joining MAAX is not starting a new job; it’s taking the first step in launching your new career. Overview As a Technical Support Advisor at MAAX, you will play a vital role in our organization as a product knowledge expert. Through your exchanges with customers, sales representatives, technicians, and internal departments, you will pull together the necessary resources to solve customer problems. In our community, you will be known as one of our “MAAX Heroes”. Your success will promote a strong relationship with our extensive customer base, while driving forward the bottom line. Our diverse team is eager to share their extensive industry knowledge, and work in unity to provide customer service excellence. Our Customer Care division embodies what it means to be more...

Sous l'autorité du Gestionnaire, le titulaire du poste s’assure que les appels de services soient complétés dans les temps prescrit suivant notre objectif 7D (réparation complété en 7 jours). Il/elle prépare certains rapports journalier portant sur les appels de service courant et autre documents reliés à l’autorisation des paiements des partenaires de service. Il/elle procède à l’autorisation des demandes d’ajustement des taux de réparations provenant des partenaires de services. Le candidat choisi aurait de bonnes aptitudes pour effectuer plusieurs tâches simultanément. Responsabilités principales 1. Procède aux paiements des factures provenant des partenaires de services. 2. Répond aux appels téléphoniques des partenaires de services concernant les demandes d’autorisation de facturation supplémentaires et d’autorisation de destruction des unités dépassant le seuil de réparabilité. 3. Procède à la réassignation des bons de travail aux partenaires de services. 4. Sur une...

Under the authority of the Maintenance Supervisor, the incumbent of this unionized position on the second shift (evening) must ensure the operation and maintenance of production equipment, intervene at the first operational level, repair the various systems and their various components. mechanical, hydraulic, pneumatic, electrical and electronic as well as all other tasks required by the position. Main responsibilities 1. Responds to service calls from internal customers, analyzes problems and finds solutions in compliance with health and safety rules and prioritizes tasks according to objectives 2. Must perform maintenance and preventive maintenance (“TPM”) tasks Professional Skills/Qualifications 1) Minimum level of education required and/or specialization: DEP Cegep Diploma or equivalent 2) Minimum experience required: 3+ years of relevant experience 3) Special skills required: Knowledge of Allen-Bradley PLC and robotization · Pneumatic, electrical and machining...