Customer Service Representative

Customer Service Representative

About Us

American Bath Group (ABG) is a leading manufacturer of high-quality bathware products, home to trusted brands such as Maax, Bootz, Aquatic, DreamLine, Swan, and more. We design products that inspire, perform, and last — serving customers across retail, wholesale, and distribution channels. At ABG, our mission is simple: to make a positive impact on people’s lives. Guided by our values of Integrity, Transparency, and Servant Leadership, we are passionate about building lasting relationships, driving innovation, and helping our customers succeed.

About the Role

We are looking for a motivated and detail-oriented Customer Service Representative to join our growing team at Bootz in Evansville, IN. In this role, you’ll be responsible for providing outstanding support to our customers by answering inquiries, processing orders, and resolving issues promptly to ensure a positive and professional customer experience.

The ideal candidate has strong communication skills, a positive attitude, and a genuine commitment to helping others. This position is perfect for someone who enjoys problem-solving, thrives in a collaborative environment, and is eager to contribute to a team dedicated to excellence.

What You’ll Do

• Deliver exceptional customer service via phone, email, and chat, responding to inquiries and resolving issues promptly.
• Coordinate with executives, sales reps, accounting/credit, production, shipping, and purchasing to meet customer needs.
• Monitor delivery schedules and stock availability; communicate production needs accordingly.
• Prepare proposals for distributors for steam bath units and towel warmers across residential, commercial, and hospitality markets.
• Authorize and confirm pricing, lead times, delivery dates, and manage returns, restocking fees, and credits for domestic and international customers.
• Prepare export documentation (proformas, invoices, letters of credit, airway/ocean bills, shipping instructions).
• Communicate special shipping or manufacturing requirements to engineering and production teams.
• Process and review orders from e-commerce accounts and EDI systems.
• Support regional sales managers and manufacturer representatives with product and sales information.
• Build strong customer relationships by understanding needs and recommending solutions.
• Ensure timely resolution of customer complaints with professionalism and care.

What We’re Looking For

• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Positive attitude with a strong focus on customer satisfaction.
• Willingness to learn, ask questions, and adapt to new processes quickly.
• Proficiency in Microsoft Excel and Word.
• Experience with Salesforce, Outlook, and Microsoft Teams a plus.
• Prior customer relations or customer service experience preferred.

Education & Experience

• High school diploma or equivalent required.
• Minimum of 2 years of customer service or related experience; manufacturing experience preferred.

Physical Requirements

• Comfortable working in an office setting with frequent interaction with others.
• Prolonged periods of sitting and working at a computer.

Why Join Us?

As a Customer Service Representative (CSR) at American Bath Group, you’ll join a mission-driven team committed to innovation, customer satisfaction, and continuous improvement. We offer competitive pay, benefits, and the opportunity to grow your career in a collaborative and supportive environment.

Equal Employment Opportunity Statement

American Bath Group (ABG) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic under federal, state, or local law.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require Sponsorship for an employment VISA?

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Problem-solving: 1 year (Required)

Ability to Commute:

• Evansville, IN 47734 (Preferred)

Ability to Relocate:

• Evansville, IN 47734: Relocate before starting work (Required)

Work Location: In person