E-Commerce Sales Operations Manager

Position Summary

The E-Commerce Sales Operations Manager is responsible for supporting and optimizing the operational execution of e-commerce sales across retailer.com, marketplace, and digital commerce channels. This role focuses on improving processes, data accuracy, reporting, inventory visibility, product onboarding, promotional execution, and cross-functional coordination to drive operational excellence and scalable growth.

The ideal candidate is highly analytical, process-oriented, and experienced in managing complex retailer onboarding, digital content workflows, inventory coordination, and sales reporting within a fast-paced retail environment.

Key Responsibilities

Sales Operations & Process Management

• Manage day-to-day operational support for e-commerce sales initiatives and retailer execution.
• Develop and improve scalable processes for product onboarding, assortment management, and promotional execution.
• Coordinate cross-functional activities between sales, marketing, supply chain, customer service, IT, and product content teams.
• Identify operational bottlenecks and implement process improvements to increase speed, accuracy, and efficiency.

Product Onboarding & Content Execution

• Oversee SKU onboarding and setup across retailer and marketplace platforms.
• Coordinate product data, digital assets, pricing, and syndication requirements with internal and external partners.
• Monitor onboarding timelines and resolve setup, compliance, and content issues.
• Ensure accurate and timely product launches across all digital channels.

Inventory, Availability & Order Management

• Partner with supply chain and inventory teams to monitor in-stock performance and inventory health.
• Support retailer inventory feeds, forecasting alignment, and order flow accuracy.
• Track cancellation rates, backorders, fulfillment issues, and operational KPIs.
• Assist in resolving retailer operational issues related to EDI, ASN, routing, and drop-ship execution.

Reporting & Analytics

• Develop and maintain dashboards and reporting for key business metrics
• Analyze operational performance and provide actionable recommendations to leadership.
• Support forecasting, QBRs, and retailer business reviews with data-driven insights.

Promotional & Pricing Execution

• Coordinate promotional setup and validation across retailer platforms.
• Support pricing governance and execution accuracy.
• Monitor promotional performance and retailer compliance.
• Assist with markdown, funding, and promotional reconciliation processes.

Systems & Retailer Platform Management

• Serve as a key operational contact for retailer portals and e-commerce systems.
• Support integrations and workflows involving:
• Salsify
• Rithum
• Syndigo
• Retailer portals
• ERP systems
• EDI transactions
• Troubleshoot operational issues related to product setup, content syndication, and inventory feeds.

Cross-Functional Collaboration

• Partner closely with:
• Sales teams
• Channel management
• Marketing
• Supply chain
• IT
• Customer service
• Finance
• Drive accountability and execution across project timelines and deliverables.
• Support retailer launches, resets, assortment changes, and strategic initiatives.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Remote