Job Description
Who We Are
MN Services is redefining the customer experience within the bathing industry by offering a complete end-to-end solution: product, installation, service, and resolution. Backed by the strength of the Maax, Neptune and American Standard Bathing brands, we are building a new kind of service organization focused on quality, professionalism, and customer experience.
This is not a traditional installer role. This is an opportunity to join a growing business from the ground up and become part of a team that is elevating installation standards across the industry.
Position Summary
The Field Installation & Service Technician is responsible for the installation, adjustment, and after-sales service of shower doors as well as the repair of bathroom fixtures within residential and commercial environments. This role requires strong technical ability, professionalism, and attention to detail to ensure installations are completed safely, efficiently, and to the highest quality standards.
At MN Services, installers are fully supported by dedicated operations, customer care, technical service, and business systems teams, allowing them to stay focused on what they do best: delivering high-quality work and an exceptional customer experience.
Primary Responsibilities
- ·Install shower doors and related hardware, including sliding, pivot, bypass, shields and enclosures
- Take accurate measurements on-site to ensure proper fit and installation
- Install rails, hinges, handles, and other hardware components
- Safely transport and handle glass panels and installation materials
- Apply silicone and waterproofing materials to ensure proper sealing
- Adjust and level installations to ensure proper operation and finish quality
- Perform repairs, adjustments, replacements, and service calls related to shower doors and bathroom fixtures as required
- Maintain tools, equipment, and company vehicle in professional condition
- Ensure all work is completed according to company quality and safety standards
- Provide customers with clear explanations regarding product use and maintenance
- Collaborate with operations and customer care teams to ensure seamless execution of service requests
- Support continuous improvement by providing field feedback and recommendations
Qualifications & Skills
- Experience in shower door installation, glazing, construction, renovation, or related field
- Experience handling and installing glass products safely
- Strong manual dexterity and attention to detail
- Ability to read measurements and technical specifications
- Customer-focused and professional approach
- Valid driver’s license
- Ability to work independently while collaborating with internal teams
- Bilingualism (French & English) since employee must communicate with English and French speaking customers
- Plumbing knowledge considered an asset
- Must hold a valid CCQ certification and be affiliated with one of the recognized Quebec construction syndicates under the trade classification of glazier (Vitrier) or carpenter
- Strong sense of professionalism, organization, and accountability
- Able to remain composed and effective under pressure
Impact on the Business
This role has a direct impact on:
- Customer satisfaction and experience
- Brand reputation
- Partner confidence
- The long-term growth and success of MN Services
As MN Services evolves, this role will evolve with it, creating opportunities for increased responsibility, specialization, and leadership within the organization.
Work Location: On the road
