Field Service Technician

FIELD SERVICES CAREER OPPORTUNITY

Field Service Technician

Boise, Idaho | Mobile Warranty Field Services

LOCATION

Boise, Idaho and assigned surrounding territory

STARTING PAY

$22.00 per hour

OPERATING SCHEDULE

Typically 40–50 hours per week, based on travel and service demand

TRAVEL

Regional travel, travel outside the assigned territory, and overnight stays as needed

The Opportunity

American Bath Group is seeking a hands-on Field Service Technician to provide reliable in-house repair coverage across the Boise market and assigned surrounding territory. You will diagnose and repair bathware products in occupied homes, active job sites, warehouses, and builder or plumbing environments—often without daily onsite supervision.

This role is built for a skilled, self-directed operator who takes pride in finish quality, solves the real problem rather than treating the symptom, and closes every service visit with complete documentation and a professional customer experience.

Why this role matters: Your work directly affects first-time repair quality, callback prevention, warranty cost, service speed, and customer trust.

What You’ll Own

Hands-on repair quality. Perform finish-sensitive and structural repairs from preparation through final inspection, using the correct tools, materials, repair sequence, and quality checks.

Diagnosis and repair decisions. Evaluate symptoms, identify root cause, distinguish product defects from installation or adjacent-system issues, select the appropriate repair path, and escalate only when scope or complexity requires it.

Territory execution. Plan and reprioritize your route, travel, service schedule, parts, materials, and customer commitments while supporting completion of standard work within the 14-day service expectation.

Tools, vehicle, and inventory. Safely operate the assigned vehicle, keep tools and repair materials organized, track inventory needs, and arrive prepared to complete the work.

Customer environments. Protect floors, walls, fixtures, and surrounding spaces; maintain a professional appearance and demeanor; explain the work clearly; clean the area; and obtain customer sign-off.

Complete remote visibility. Use email, before-and-after photos, repair details, materials records, status updates, escalation notes, and customer confirmation so remote leaders and warranty partners can verify quality and closure.

Safe field practices. Follow required PPE, power-tool, chemical-handling, respiratory-protection, housekeeping, vehicle, and workspace-control procedures. Stop and escalate when conditions are unsafe or outside authorization.

What Success Looks Like

Repairs are completed right the first time, with finish quality that meets the established standard and minimizes preventable callbacks.

Service issues are diagnosed accurately, and the repair addresses the root cause—not just the visible symptom.

The Boise territory is managed reliably with proactive scheduling, travel planning, material readiness, follow-through, and timely communication.

Standard work is closed within the expected 14-day window whenever scope, parts, access, and travel conditions allow.

Customers understand what was completed, the work area is protected and left clean, and required sign-off is obtained.

Each job has a clear, accurate, and timely record of diagnosis, work performed, photos, materials, status, and escalation activity.

What You’ll Bring

Demonstrated hands-on repair craftsmanship in bathware, fiberglass or acrylic repair, refinishing, automotive or marine body work, plumbing repair, installation, maintenance, paint and surface repair, or another comparable trade.

Practical experience with tools and processes such as sanding, buffing, fillers, coatings or paint, surface preparation, finish correction, structural repair, or related transferable methods.

A repeatable troubleshooting approach and the ability to learn new products, materials, repair methods, and documentation standards.

Experience independently managing a mobile route, territory, field-service workload, installation schedule, maintenance assignment, or comparable self-directed work.

Professional customer-service judgment, including workspace protection, expectation setting, difficult-conversation management, cleanup, and service closure.

Comfort using email, mobile photos, digital work records, and written status updates to keep a remote team informed.

A valid, unrestricted driver’s license and an acceptable driving record, subject to the company’s verification process.

Ability and willingness to cover the assigned territory, travel outside it, stay overnight when required, and support the role’s typical 40–50-hour weekly operating reality.

Ability to perform the role’s physical work, including kneeling, bending, reaching, handling tools and materials, lifting and carrying job-related items, and working in tight spaces, with or without reasonable accommodation.

Commitment to all required PPE, chemical-handling, respiratory-protection, vehicle, tool, and job-site safety requirements. Any required medical evaluation or fit testing will be handled through the appropriate compliant process.

Transferable Experience Is Welcome

Direct bathware experience is valuable, but it is not required. Strong candidates may come from fiberglass or acrylic repair, automotive collision or paint and body work, marine repair, plumbing, appliance or equipment service, residential maintenance, installation, refinishing, construction punch work, or other finish-sensitive repair environments.

What matters most is credible evidence that you personally performed the work, used sound judgment, produced acceptable finish quality, learned new methods, and followed the job through to customer-ready completion.

The Work Environment

Mobile, remote field role with limited daily onsite supervision.

Work takes place in occupied homes, active job sites, warehouses, and builder or plumber environments.

Travel time, customer availability, repair complexity, materials, weather, and service urgency can change the daily plan.

Work may involve power tools, dust or fumes, repair chemicals, respirators, confined or tight work areas, lifting, kneeling, and extended driving.

Professional appearance, careful workspace protection, disciplined cleanup, and calm customer communication are essential.

This Role Is a Strong Fit If You…

Prefer personally completing repair work over coordinating or dispatching others.

Can organize your day, route, tools, materials, communication, and follow-up without constant reminders.

Hold a high finish-quality standard and welcome feedback that improves the work.

Stay composed when a diagnosis changes, a part is missing, travel is disrupted, or a customer is frustrated.

Treat photos, notes, email, status updates, and customer sign-off as part of completing the repair—not as optional administration.

What to Expect in the Selection Process

Candidates should be prepared to discuss specific examples of hands-on repair work, troubleshooting, independent field execution, customer service, safety decisions, and job documentation. Finalists will also complete a practical assessment designed to evaluate baseline tool skill, safety, learning agility, diagnosis, surface preparation, finish control, workmanship, and response to coaching.

Advancement is contingent on confirmation of the role’s driving, travel, independent-work, communication, documentation, physical, safety, and practical-aptitude requirements.

About American Bath Group

American Bath Group brings together a portfolio of bathware brands serving residential and commercial customers. Our field-service team protects the customer experience by bringing skilled diagnosis, repair craftsmanship, safety, and dependable follow-through directly to the point of need.

Work Authorization and Equal Opportunity

Applicants must be legally authorized to work in the U.S. ABG does not sponsor employment visas now or in the future.

American Bath Group is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• Are you legally authorized to work in the United States?
• Will you now or in the future require employer sponsorship for an employment visa?
• Do you possess a valid, unrestricted driver’s license and an acceptable driving record for operating a company vehicle?
• Are you willing and able to drive throughout an assigned territory, travel outside the territory when needed, and stay overnight when required?
• This position is expected to work approximately 40–50 hours per week, depending on travel time and repair complexity. Are you able to meet this scheduling requirement?
• This is an independently operated field position without daily onsite supervision. Are you comfortable managing your own schedule, route, tools, materials, documentation, and follow-up?
• Are you comfortable performing hands-on repairs in occupied homes, construction sites, warehouses, and other customer locations?
• Can you perform the essential functions of the position—including lifting, kneeling, working in confined spaces, operating power tools, using required PPE, and handling repair chemicals—with or without reasonable accommodation?
• Are you willing to attend approximately two weeks of company-provided plant training and participate in field shadowing, which may require travel?
• The current standard starting rate for this position is $22.00 per hour. Are you willing to proceed at that starting rate?
• In a few sentences, please describes your hands-on repair experience environments and types of products?
• Which tools or repair processes have you used professionally or through substantial hands-on work?

Work Location: In person