Field Service Technician

Field Service Technician

Sacramento, California | Warranty Field Services

ROLE SNAPSHOT

LOCATION / TERRITORY

Sacramento-Redding corridor

ROLE TYPE

Field-based individual contributor

SCHEDULE / TRAVEL

40-50 hours weekly; overnight travel as needed

PAY

$22-$30/hour; standard starting rate is $22/hour

Build the field-service capability our customers can count on

American Bath Group is expanding its in-house warranty field-service team. In this role, you will create dependable repair coverage across the Sacramento-Redding corridor by personally scheduling, traveling to, diagnosing, repairing, documenting, and closing assigned service work.

This is a hands-on, field-based role for someone who takes pride in craftsmanship, works well without daily onsite supervision, and can represent the company professionally in occupied homes, job sites, warehouses, and builder or plumbing environments.

The mandate: Safely diagnose and repair ABG products right the first time, complete standard work within 14 days, reduce reliance on outside repair vendors, and leave customers confident in both the work and the service experience.

What you will own

Manage your territory. Receive centrally triaged warranty work, organize your schedule and route, and keep customers and internal partners informed.

Diagnose accurately. Determine whether an issue is a manufacturing defect, an installation concern, or a repair scenario that requires escalation.

Complete quality repairs. Use power tools, sanding, buffing, fillers, paints, and material-specific repair methods to restore products to a professional finish.

Protect the customer environment. Prepare the work area, safeguard surrounding surfaces, work cleanly, explain the repair, and secure customer sign-off.

Create visibility. Capture before-and-after photos, repair details, status updates, and complete closure documentation.

Care for company resources. Manage the assigned vehicle, tools, repair materials, inventory, travel time, and follow-up with consistent discipline.

What success looks like

You will be trained and supported, but the goal is independent territory coverage within 30-60 days based on starting skill. Success is measured through safe execution, complete documentation, first-time workmanship, timely work-order completion, and the customer experience.

TIMING

WHAT SUCCESS LOOKS LIKE

First 30 days

Use company tools and PPE safely; demonstrate basic sanding, buffing, repair, and finishing; handle email, photos, documentation, and customer interactions professionally.

By 60 days

Independently schedule and complete standard territory repairs; classify issues accurately; secure customer sign-off; maintain complete documentation.

By 90 days

Complete paint, finish, and structural repairs on installed units and handle a broader material and repair mix with limited support.

By 6-12 months

Operate the territory at planned capacity, close standard work within 14 days, avoid workmanship-related repeat repairs, and internalize most larger or higher-cost jobs.

What you bring

Hands-on repair aptitude. You can demonstrate practical craftsmanship, diagnosis, finish quality, and the ability to learn repair methods across materials.

Independent field execution. You can manage your route, time, travel, inventory, communication, and follow-up without close daily direction.

Customer-facing professionalism. You communicate clearly, maintain a professional appearance, protect occupied spaces, and follow through.

Documentation discipline. You are comfortable using email, photos, work records, and customer sign-off to create a complete service history.

Safety mindset. You work responsibly with power tools, chemicals, PPE, respirators, and company vehicles.

Transferable backgrounds are welcome

Direct bathware or manufacturing experience is not required. We are interested in demonstrated capability, not a fixed number of years in one industry. Relevant experience may come from:

Fiberglass, acrylic, composite, or surface repair

Automotive or marine paint and body work

Refinishing, installed-product repair, plumbing, or warranty service

Sanding, buffing, fillers, painting, structural repair, or comparable finish-sensitive work

Mobile field service, route ownership, or independent customer-site work

Requirements and work environment

Driving eligibility. A valid, unrestricted driver's license and an acceptable driving record are required for company-vehicle operation.

Travel commitment. You must be able to cover the assigned territory, travel outside it when business needs require, and stay overnight as needed.

Schedule. Expect approximately 40-50 hours per week. Drive and travel time are paid. Final schedule and overtime treatment will be reviewed during the hiring process.

Physical and safety capability. With or without reasonable accommodation, you must be able to perform work involving lifting and carrying materials, kneeling, confined-area access, power-tool use, chemical handling, PPE, and respirator use when required.

Practical validation. Candidates must complete a hands-on repair, tool-use, or workmanship assessment before final selection.

Training and support

California technicians begin with approximately two weeks of plant training in Moapa, Nevada, followed by field shadowing and support from experienced technicians. Travel, lodging, and meals associated with approved training and assigned work are covered by ABG.

What ABG provides

ABG provides a company truck, fuel card, phone, paid drive and travel time, approved travel, lodging and meal coverage, tools, PPE, repair supplies, job materials, structured plant training, field shadowing, and ongoing technical support.

Compensation

The stated hourly pay range for this role is $22.00-$30.00. The current standard starting rate is $22.00 per hour. Any placement above the standard starting rate is subject to relevant experience, internal review, and approval.

This role is built for someone who...

Prefers personally solving repair problems over coordinating others to do the work

Can stay organized and accountable while working remotely in the field

Values finish quality and careful diagnosis over shortcuts

Responds well to coaching and applies feedback to the next repair

Understands that customer trust depends on appearance, communication, cleanliness, and follow-through

Is comfortable with a mobile schedule that can include extended driving and overnight travel

Important fit note: This is not an office-based warranty coordinator, dispatcher, estimator, or people-management role. The technician personally performs the field repair work and independently manages the territory.

Selection process

Recruiter conversation. Review the role, compensation, schedule, travel, driving requirements, safety and physical demands, customer-facing expectations, and transferable repair experience.

Practical assessment. Demonstrate baseline repair aptitude, safe tool use, diagnosis, learning agility, and finish quality.

Final interview. Discuss field scenarios, documentation, route and time management, troubleshooting, travel commitment, and independent execution.

Pre-start confirmation. Finalize compensation, training travel, vehicle eligibility, and applicable safety requirements.

Work authorization

Applicants must be legally authorized to work in the U.S. ABG does not sponsor employment visas now or in the future.

Equal employment opportunity

American Bath Group is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

If you are a hands-on repair professional who can work independently, protect first-time quality, and represent ABG well in the field, we encourage you to apply.

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• Are you legally authorized to work in the United States?
• Will you now or in the future require employer sponsorship for an employment visa?
• Do you possess a valid, unrestricted driver’s license and an acceptable driving record for operating a company vehicle?
• Are you willing and able to drive throughout an assigned territory, travel outside the territory when needed, and stay overnight when required?
• This position is expected to work approximately 40–50 hours per week, depending on travel time and repair complexity. Are you able to meet this scheduling requirement?
• This is an independently operated field position without daily onsite supervision. Are you comfortable managing your own schedule, route, tools, materials, documentation, and follow-up?
• Are you comfortable performing hands-on repairs in occupied homes, construction sites, warehouses, and other customer locations?
• Can you perform the essential functions of the position—including lifting, kneeling, working in confined spaces, operating power tools, using required PPE, and handling repair chemicals—with or without reasonable accommodation?
• Are you willing to attend approximately two weeks of company-provided plant training and participate in field shadowing, which may require travel?
• The current standard starting rate for this position is $22.00 per hour. Are you willing to proceed at that starting rate?
• In a few sentences, please describes your hands-on repair experience environments and types of products?
• Which tools or repair processes have you used professionally or through substantial hands-on work?

Work Location: In person