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Under the supervision of the Service Provider Manager, the incumbent of this position ensures that service calls are completed within the prescribed time according to our 7D objective (repair completed in 7 days). He/she prepares certain daily reports on current service calls and other documents related to the authorization of payments from service partners. Authorizes requests from service partners to adjust repair rates. The preferred candidate would have good skills to perform several tasks simultaneously. Primary Responsibilities 1. Makes payments for invoices from service partners. 2. Responds to phone calls from service partners regarding requests for additional billing authorization and authorization to destroy units above the repairability threshold. 3. Reassign work orders to service partners. 4. On a daily basis, collects and prepares the necessary documentation to follow up on work orders made with service partners by email and telephone. Enters the information...

A better experience means always moving forward. Our culture is fueled by passionate employees committed to addressing our customer needs, so that every point of interaction reinforces a great MAAX experience. Joining MAAX is not starting a new job; it’s taking the first step in launching your new career. Overview As a Technical Support Advisor at MAAX, you will play a vital role in our organization as a product knowledge expert. Through your exchanges with customers, sales representatives, technicians, and internal departments, you will pull together the necessary resources to solve customer problems. In our community, you will be known as one of our “MAAX Heroes”. Your success will promote a strong relationship with our extensive customer base, while driving forward the bottom line. Our diverse team is eager to share their extensive industry knowledge, and work in unity to provide customer service excellence. Our Customer Care division embodies what it means to be more...