Customer Service Representative

Customer Service Representative

About Us

American Bath Group (ABG) is a leading manufacturer of high-quality bathware products and home to trusted brands including Maax, Bootz, Aquatic, DreamLine, Swan, and more. Our products serve customers across retail, wholesale, and distribution channels throughout North America.

At ABG, our mission is simple: make a positive impact on people’s lives. Guided by our values of Integrity, Transparency, and Servant Leadership, we are committed to building strong relationships, supporting innovation, and helping our customers succeed.

About the Role

American Bath Group is seeking a Customer Service Representative to join our team at the Bootz facility in Evansville, IN. This is an entry-level, hourly position ideal for someone who enjoys interacting with people, solving problems, and learning new skills in a supportive team environment.

In this role, you will help customers by answering questions, processing orders, and coordinating with internal teams to ensure a smooth customer experience. We are less focused on years of experience and more interested in candidates who are positive, coachable, and eager to learn.

Schedule:
Start time between 7:00 AM and 8:00 AM, with 8-hour shifts.

Compensation:
$17–$20 per hour

What You’ll Do

• Provide friendly and professional customer support via phone, email, and internal systems
• Respond to customer inquiries and help resolve issues in a timely and positive manner
• Process orders and ensure accuracy of pricing, delivery dates, and product details
• Coordinate with internal teams including sales, production, shipping, accounting, and purchasing
• Monitor delivery schedules and product availability
• Support regional sales managers and manufacturer representatives with product and order information
• Assist with proposals for distributors for steam bath units and towel warmers
• Process and review orders from e-commerce and EDI systems
• Prepare basic documentation related to shipments, orders, and exports
• Maintain accurate customer records and communication logs
• Build strong customer relationships through clear communication and problem solving

Must-Have Qualifications

• Positive, approachable personality with strong communication skills (customer-facing role)
• Comfortable working with computers, business systems, and Microsoft Office
• Adaptable and flexible with the ability to learn new tools, systems, and processes
• Willingness to help improve workflows and contribute to building team tools or tracking systems
• Strong attention to detail and commitment to helping customers

Nice-to-Have Qualifications

• Any formal education beyond high school (college coursework or degree)
• Previous customer-facing experience such as retail, hospitality, or service roles
• Interest in AI tools or emerging technology that may support customer service operations

Education & Experience

• High school diploma or equivalent required
• Customer service, retail, hospitality, or office experience is helpful but not required
• This role is designed as an entry-level opportunity for someone who is coachable and eager to grow

Physical Requirements

• Comfortable working in an office environment
• Extended periods of sitting and working at a computer
• Frequent communication with internal teams and customers

Why Join US?

As a Customer Service Representative, you will join a collaborative team committed to continuous improvement and strong customer relationships. This role provides an excellent opportunity to build foundational business and customer service skills while contributing to a growing organization.

Equal Employment Opportunity

American Bath Group (ABG) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic under federal, state, or local law.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require Sponsorship for an employment VISA?

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Problem-solving: 1 year (Required)

Ability to Commute:

• Evansville, IN 47734 (Preferred)

Work Location: In person