Order Processing Specialist

About the Role:

The Order Processing Specialist ensures all orders are received, processed, and shipped within a timely fashion while adhering to all dealer requirements. Proactively solve problems using available resources. Demonstrate superior work ethic, problem-solving abilities, and have a positive, enthusiastic approach to your work and peers.

Essential Duties & Responsibilities:

• Ensures all orders are processed in an accurate and timely fashion in accordance with each individual dealer's SLA.
• Responds to all internal and external communication in a timely and professional manner.
• Ensures daily processing numbers are met.
• Tracks and follows up on both inbound and outbound orders.
• Monitors supply levels to make sure items are ordered in a timely fashion.
• Responsible for monitoring and updating information over several different platforms.
• Responsible for processing customer orders; and liaising with customers regarding delivery dates and order expectations.
• Ability to examine purchase orders and retrieve necessary data.
• Processing of completed orders through to invoice.
• Prepare for customer inquiries by studying products, services, and customer service processes.
• Need to interface effectively with all levels of management, customers, and staff.
• Ability to work with limited supervision.
• Additional duties assigned.

Qualifications:

• High school graduate or GED equivalent required.
• Previous experience with customer order processing preferred.
• Excellent verbal and written communication.
• Strong attention to detail alongside speed and efficiency.
• Ability to collaborate and communicate effectively.
• Ability to function independently and multitask.
• Must be able to articulate details to customers in a professional manner.
• Must have demonstrated typing skills.
• Must be able to follow directions and get daily work processed.
• Must be able to communicate calmly under pressure.
• Must be able to multitask
• Must be creative and able to think on your feet to resolve order issues that arise.
• Proficiency in Microsoft Office Suite
• Proficiency in SalesForce, EDI transactions, ERP systems is a plus but not a requirement. Will train the right individual.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based on need.

American Bath Group (Dreamline) is a proud Equal Opportunity employer, m/f/d/v.

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Order Processing: 1 year (Preferred)

Ability to Commute:

• Warminster, PA 18974 (Required)

Work Location: In person