Order Management Specialist (Customer service representative )

Overview

Order Management Specialist

Location: Arlington, TX
Department: Aquatic Customer Care
Schedule: Monday–Friday, 8:00 AM–4:30 PM after training
Training Schedule: First 90 days, 7:00 AM–3:30 PM
Pay: $18.00/hour
Work Arrangement: Onsite

About American Bath Group

American Bath Group is a leading manufacturer of bathware products serving customers across residential, commercial, and professional markets. Our teams support a fast-moving customer and operations environment where accuracy, service, and follow-through matter every day.

The Aquatic Customer Care team plays an important role in making sure customer orders are entered correctly, processed efficiently, and supported with clear communication when questions or issues come up.

The Opportunity

We are hiring an Order Management Specialist to support our Aquatic Customer Care team in Arlington, TX.

This role is responsible for accurately processing customer orders through our CRM and ERP systems. The work is structured, detail-focused, and important to the customer experience. A small order-entry mistake can create larger issues downstream, so this role is ideal for someone who takes pride in accuracy, enjoys following a clear process, and communicates quickly when something does not look right.

This is not a high-volume inbound phone role. It is an order management role that requires attention to detail, comfort working in systems, and the ability to make outgoing calls or follow up with customers, reps, or internal partners when order information needs to be clarified.

What You’ll Do

• Review customer orders submitted through the CRM.
• Confirm all required order information is complete before entry.
• Enter customer orders into the ERP system accurately and efficiently.
• Proof order details to make sure information matches before moving forward.
• Identify missing information, pricing discrepancies, or order blockers.
• Make outgoing calls or send follow-ups when order issues need to be corrected.
• Communicate clearly with internal teams, reps, or customers when information is incomplete or unclear.
• Track progress against accuracy and productivity expectations.
• Work through an order queue independently while asking for support when needed.
• Help prevent small order issues from becoming larger customer or operational problems.

What Success Looks Like

A successful Order Management Specialist will be able to process orders accurately, maintain steady productivity, and communicate quickly when something prevents an order from being entered correctly.

In the first 90 days, success includes learning the CRM-to-ERP order-entry workflow, completing training, shadowing the process, and gradually taking ownership of orders with trainer support nearby. After the first month, accuracy and productivity progress will be tracked week over week.

Over the first 6–12 months, success looks like:

• Consistently accurate order entry.
• Steady productivity in a daily order queue.
• Ability to process approximately 20–30 orders per day, depending on line-item complexity.
• Clear communication when information is missing, pricing is incorrect, or an order cannot be processed.
• Strong ownership when mistakes or discrepancies occur.
• Ability to work independently while following the team’s process.
• Positive, professional communication with customers, reps, and internal partners.

Work Environment

This is a fast-paced, structured, and detail-heavy role. The team begins the day with a morning stretch meeting and announcements, then works through a pool of customer orders in the CRM. Each order must be reviewed, entered, checked, and completed accurately before moving to the next one.

The work is repetitive and process-driven, so the best fit is someone who can stay focused while doing similar tasks throughout the day. Accuracy is more important than rushing, but the role still requires steady productivity and good time management.

This position is onsite in Arlington, TX.

What We’re Looking For

Required / Strongly Preferred

• At least 1 year of relevant experience preferred.
• Experience in customer service, order processing, administrative support, dispatch, logistics, production support, call center, or another structured work environment.
• Strong attention to detail.
• Comfort working in computer systems, email, CRM, ERP, or order-entry tools.
• Ability to follow a repeatable process accurately.
• Clear communication skills.
• Positive and professional phone presence.
• Ability to work independently after training.
• Comfort making outgoing calls or follow-ups when order information needs to be corrected.
• Stable work history and reliable attendance.

Helpful, but Not Required

• Experience with AS400.
• Experience with Salesforce.
• Prior order-entry or customer care experience in a manufacturing, logistics, dispatch, or production-support environment.

Why Join ABG

This is a great opportunity for someone who enjoys structured work, accuracy, and being part of a team that directly supports customers and operations. You will have clear training, defined expectations, and a role where your attention to detail makes a real difference.

This position offers steady Monday–Friday hours, a stable onsite team environment, and the opportunity to build experience in customer care, order management, and business systems within a larger manufacturing organization.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person