Customer Service Representative

Customer Service Representative

About Us

American Bath Group (ABG) is a leading manufacturer of high-quality bathware products and home to trusted brands including Maax, Bootz, Aquatic, DreamLine, Swan, and more. Our products serve customers across retail, wholesale, and distribution channels throughout North America.

At ABG, our mission is simple: make a positive impact on people’s lives. Guided by our values of Integrity, Transparency, and Servant Leadership, we are committed to building strong relationships, supporting innovation, and helping our customers succeed.

About the Role

American Bath Group is seeking a Customer Service Representative to join our team at the Bootz facility in Evansville, IN. This is an entry-level, hourly position ideal for someone who enjoys interacting with people, solving problems, and learning new skills in a supportive team environment.

In this role, you will help customers by answering questions, processing orders, and coordinating with internal teams to ensure a smooth customer experience. We are less focused on years of experience and more interested in candidates who are positive, coachable, and eager to learn.

Schedule:
Start time between 7:00 AM and 8:00 AM, with 8-hour shifts.

Compensation:
$17–$20 per hour

What You’ll Do

• Handle a high volume of inbound customer calls with a friendly, helpful approach
• Manage daily email communication and provide timely follow-up
• Process customer orders accurately, including pricing, shipping, and product details
• Track and document customer interactions and order updates in internal systems
• Coordinate with internal teams including sales, production, shipping, and accounting
• Help route customer inquiries and support sales-related requests
• Gather and organize information for quotes, orders, and customer needs
• Learn and use internal systems, tools, and workflows effectively
• Support improvements in processes as systems and tools evolve

What Success Looks Like

In your first 6–12 months, you will:

• Confidently manage a high daily volume of calls, emails, and orders
• Provide a consistently positive and professional customer experience
• Process orders with strong accuracy and attention to detail
• Respond to customer and internal requests quickly and reliably
• Learn systems and workflows well enough to work independently
• Build strong working relationships with internal teams
• Adapt as tools and processes become more automated and systems-driven

Work Environment

• Fast-paced and customer-facing
• High daily volume across calls, emails, and order processing
• Detail-oriented and deadline-driven
• Onsite, team-oriented environment
• Evolving toward more digital, systems-driven workflows

What We’re Looking For

Must-Haves:

• Friendly, professional communication style — especially on the phone
• Strong customer service mindset and attention to detail
• Willingness to learn and take feedback
• Comfortable using computers and learning new systems
• Organized and able to manage multiple tasks at once

Preferred Backgrounds:

• Customer-facing roles (retail, hospitality, restaurant, front desk, etc.)
• Administrative, coordinator, or sales support experience
• Recent graduates or early-career professionals looking to grow
• Experience working with orders, systems, or customer requests

Why Join ABG

• Opportunity to grow into inside sales or sales operations
• Stable company with a strong customer base
• Hands-on experience with systems, processes, and cross-functional teams
• Work in a role that evolves with technology and automation
• Be part of a team where your work directly impacts customer experience and sales support

Equal Employment Opportunity

American Bath Group (ABG) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic under federal, state, or local law.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require Sponsorship for an employment VISA?

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Problem-solving: 1 year (Required)

Ability to Commute:

• Evansville, IN 47734 (Preferred)

Work Location: In person