Lead Maintenance Technician

AKER by MAAX
AMERICAN BATH GROUP

Lead Maintenance Technician

JOB DESCRIPTION

Working Lead | Daily Maintenance Coordination + Advanced Technical Support

COMPANY / BRAND

AKER by MAAX / American Bath Group

PLANT LOCATION

Martinsburg, West Virginia | Onsite

DEPARTMENT

Maintenance / Engineering Support

ROLE TYPE

Working lead; hands-on technician with daily maintenance coordination responsibilities

LEADERSHIP SCOPE

Coordinates work, coaches technicians, and reinforces standards; no independent hire/fire/discipline/pay/leave authority

SCHEDULE

Onsite; schedule may include overtime, shutdown, weekend, off-shift, and on-call coverage based on operational needs

Position Summary

A senior hands-on maintenance professional who combines advanced technical credibility with daily coordination of maintenance activity. The Lead receives priorities from maintenance/plant leadership, helps translate them into executable work, assigns or coordinates tasks based on technician qualification, and remains available for complex troubleshooting and repairs.

This is a working-lead role. Formal people management, policy administration, staffing decisions, compensation decisions, leave approval, and formal performance management remain with designated management unless expressly assigned by the organization.

Position Purpose

Improve maintenance execution by creating clear daily priorities, matching work to technician capability, accelerating response to difficult equipment problems, reinforcing safe and documented work, and ensuring unresolved risks are communicated rather than lost between shifts.

Remain technically involved in important repairs and troubleshooting.

Coordinate preventive, corrective, emergency, project, and shutdown work within management priorities.

Raise the consistency of maintenance documentation, training, handoff, and follow-through.

Manufacturing Process Context

At the AKER by MAAX Martinsburg manufacturing operation, maintenance demand can change quickly as equipment failures, PMs, safety repairs, production changeovers, shutdown work, vendors, and projects compete for the same technicians. The Lead creates an operational bridge between the maintenance manager/supervisor and technicians executing the work.

The Lead understands which equipment is production-critical, which work can wait, which failures require escalation, and which technician is qualified to perform each task. The role also helps maintain continuity across shift transitions.

Coordinate daily work and workflow within maintenance leadership priorities and established department policy.

Provide coaching and technical direction; formal discipline and formal performance evaluation remain with designated management.

Support training verification and follow the plant's documented qualification and signoff authority.

Essential Duties and Responsibilities

Review open breakdowns, PMs, corrective work, safety work, shutdown tasks, projects, parts constraints, and production needs at the start of the shift.

Coordinate daily assignments based on equipment criticality, safety, technician qualification, expected duration, available parts/tools, and management priority.

Respond to major breakdowns and help structure troubleshooting so the team identifies the failed system and avoids unfocused parts replacement.

Personally perform or support complex mechanical, electrical, pneumatic, hydraulic, controls, installation, and commissioning work within qualification.

Communicate equipment status, risk, estimated completion, temporary controls, and resource needs to maintenance leadership and affected operations leaders.

Rebalance work when production conditions change, while protecting PMs, safety work, and planned tasks from being unnecessarily displaced.

Review work-order quality for labor, parts, failure mode, corrective action, follow-up work, and machine status; return incomplete documentation for correction as appropriate.

Coordinate onboarding, OJT, task qualification, refresher training, and mentoring in partnership with the designated trainer/evaluator.

Reinforce LOTO, electrical safety, hot work, guarding, permits, housekeeping, and other safe-work requirements; stop/escalate unsafe maintenance activity.

Identify repeat failures, backlog, weak PMs, chronic parts issues, and skill gaps and elevate them for reliability/planning action.

Support contractors, OEMs, shutdowns, installations, and project work by coordinating plant access, maintenance interfaces, equipment status, and handoff within authority.

Typical Work Sequence

Receive management priorities and previous-shift handoff; review safety issues, held equipment, open repairs, staffing, qualifications, PM schedule, and production plan.

Conduct a short maintenance start-of-shift coordination: assign work, confirm hazards/permits, clarify expected completion, and identify escalation points.

Monitor execution without micromanaging; remain available for technical support, parts/resource barriers, production coordination, and priority changes.

Join difficult breakdowns where advanced troubleshooting or cross-system diagnosis is needed; structure the response and escalate when specialist support is required.

Review completed critical work and documentation; confirm machine status and follow-up tasks are communicated.

Prepare shift handoff summarizing equipment status, unresolved work, temporary repairs, parts/vendor needs, PM risks, staffing issues, and next priorities.

Tools, Equipment, Machinery, and Materials

The Lead is qualified on the core tools and systems required for the assigned maintenance area and advanced maintenance responsibilities.

CMMS/work-order system, shift handoff tools, maintenance backlog/PM views, parts lookup, manuals, drawings, and technical documentation.

Mechanical and electrical test/repair tools appropriate to qualification.

Use pneumatic, hydraulic, alignment, measurement, predictive, controls, welding/fabrication, rigging, or lift equipment within documented personal qualification and authorization.

Communication tools used to coordinate Production, Maintenance, Engineering, EHS, Stores, vendors, and leadership.

Production and Efficiency Expectations

Keep the maintenance team focused on the highest-value work rather than simply the loudest request.

Protect safety, equipment integrity, and planned maintenance while responding with urgency to true production-critical failures.

Improve PM completion, work-order closure quality, repair durability, backlog visibility, shift handoff, and repeat-failure follow-up.

Match assignments to technician qualification so advanced work is neither delayed unnecessarily nor given to unqualified employees.

Identify work that requires shutdown planning, engineering, contractor, OEM, or parts support early enough to avoid repeated emergency response.

Performance measures may include PM compliance, downtime, MTTR, schedule compliance, repeat failures, backlog age, emergency-work percentage, safety findings, and training progress.

Quality Responsibilities

Reinforce that equipment is returned to approved configuration and that undocumented machine/process changes are not made for convenience.

Coordinate with Quality when maintenance conditions or repairs can affect process parameters, measurement, product appearance, fit, or traceability.

Ensure temporary repairs and deviations are clearly communicated and converted into follow-up work where required.

Encourage accurate failure coding and repair notes that support root-cause analysis and reliability improvement.

Support verification that guards, interlocks, sensors, fixtures, and affected machine settings are restored before release.

Safety Responsibilities

Model and reinforce LOTO, electrical safety, hot-work, machine guarding, fall protection, confined space, rigging, powered-equipment, chemical, and respiratory requirements applicable to assigned work.

Assign work only to technicians who have the required qualification/authorization for the task and equipment.

Stop or escalate work when the job plan, isolation, tools, parts, access, staffing, or skill level cannot support safe execution.

Coordinate permits, contractor controls, fire watch, barricades, pedestrian separation, and other work-area protections as authorized.

Communicate safety-critical equipment holds and do not allow production urgency to create an unsafe restart.

Participate in incident/near-miss follow-up and corrective maintenance actions as requested.

Physical Requirements

The Lead remains a working technician and combines hands-on maintenance work with daily coordination and documentation responsibilities.

Regular standing and walking across production and maintenance areas.

Hands-on troubleshooting and repair requiring bending, kneeling, reaching, climbing, gripping, pushing/pulling, and access around equipment.

Handle tools and components using appropriate lifting techniques and mechanical-assist methods when required.

Ability to alternate between physical technical work and CMMS/coordination/documentation tasks.

Ability to respond to urgent equipment conditions without sacrificing safe work methods.

Work Environment and Environmental Conditions

Active manufacturing environment with machinery, noise, industrial traffic, process dust/fumes/chemicals, lubricants, compressed air, water, and variable temperatures depending on site.

May work during breakdowns, planned shutdowns, off-shift maintenance windows, vendor work, installation, or commissioning.

May enter multiple production areas with different PPE, energy-control, chemical, respiratory, or access rules.

The Lead’s broader area coverage may increase movement between high-priority work locations during the shift.

Required Personal Protective Equipment

Baseline plant PPE plus task-specific PPE required for the technical work the Lead personally performs.

Electrical, welding, fall-protection, respiratory, chemical, hearing, face, or cut protection only when the hazard assessment and qualification require it.

The Lead reinforces correct PPE selection and use and follows the site PPE matrix and EHS program.

Required Skills and Qualifications

Advanced hands-on maintenance capability across the site’s core equipment scope or the assigned maintenance area.

Strong structured troubleshooting and ability to guide other technicians through mechanical, electrical, pneumatic, hydraulic, or controls failures without immediately taking over every repair.

Ability to prioritize competing work using safety, equipment criticality, production impact, recurrence, resource availability, and management direction.

Ability to read schematics, manuals, work orders, drawings, and technical information relevant to the site.

Strong CMMS documentation, shift handoff, and written/verbal communication habits.

Ability to coach and train adults, provide clear expectations, correct unsafe/incomplete work in the moment, and escalate performance concerns through the appropriate supervisor.

Formal supervisory experience is not required for this working-lead role.

Preferred Experience

Senior or advanced industrial maintenance technician experience in an uptime-sensitive manufacturing environment.

Experience informally or formally coordinating shift maintenance work, shutdowns, PMs, breakdown response, or contractor activity.

Experience training technicians and building equipment-specific skill depth.

Experience using maintenance data to identify repeat failures, PM weaknesses, parts issues, or chronic backlog.

Exposure to PLC/HMI/VFD/robotics, predictive maintenance, fabrication, utilities, or project commissioning as applicable to the assigned area.

Key Working Relationships

Maintenance Supervisor/Manager - priorities, staffing, escalation, resources, parts, projects, overtime/call-in, policy, and performance concerns.

Maintenance Technicians - assignments, technical guidance, safe-work reinforcement, training, handoff, and work-order quality.

Production Supervisors/Operators - equipment priority, access, symptoms, repair status, temporary limitations, and restart communication.

Engineering - complex failures, controls/design changes, projects, commissioning, reliability improvement, and OEM support.

EHS/Safety - safe-work requirements, permits, incident actions, contractor controls, and high-risk maintenance tasks.

Quality - equipment-related defects, holds, verification needs, and change control where product may be affected.

Stores/Purchasing/Vendors - critical parts, expediting, repair services, contractor scheduling, and technical support.

Training and Qualification Requirements

Maintain all technical qualifications required for the advanced maintenance scope the Lead personally performs.

Working-lead training on prioritization, delegation, shift handoff, communication, conflict de-escalation, coaching, and escalation boundaries.

CMMS/work-order review, maintenance planning basics, backlog/PM management, failure coding, and documentation standards.

Follow documented trainer/evaluator responsibilities when participating in OJT or skill signoff, including the plant's established qualification authority.

Contractor/vendor coordination and permit responsibilities as applicable.

Clear HR training on what the Lead may and may not decide regarding attendance, discipline, leave, pay, performance, and employee-relations issues.

Pay: $31.02 - $40.42 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Manufacturing maintenance: 5 years (Required)
• Maintenance Technician Lead: 1 year (Required)
• Mechanical troubleshooting: 5 years (Required)

Ability to Commute:

• Martinsburg, WV 25404 (Required)

Work Location: In person